JointBrex Contact Details: Which Phone, Email or Address to Use
Quick answer
For orders placed through this site, call +1 (302) 200-3480 or email [email protected]; hours are not published. For page errors or privacy, write to [email protected], Mon-Fri 9:00 am-5:00 pm ET. The brand's pages also print +1 (507) 448-8190, BuyGoods (866) 838-5063 and a Florida returns address. Mail nothing until the desk confirms your address.
What is the JointBrex customer service number?
For an order placed through this site, call our desk at +1 (302) 200-3480. Two other numbers appear on the brand's side of the sale: +1 (507) 448-8190 on its contact page and (866) 838-5063 for BuyGoods, which takes the payment.
Three numbers for one capsule is confusing, and we cannot explain why the brand's pages use the ones they do. The sections below show who owns each detail and which one fits your question.
How do you reach the Jointbrexsupport desk?
By phone or email for an order you have placed, and by a separate inbox for anything about our pages. All five of our contact details are below.
Order support phone
+1 (302) 200-3480. Orders placed through our buttons: status, tracking, refunds, batch questions. Hours are not published, so leave your order ID if nobody picks up.
Order support email
[email protected]. The same desk in writing. Best for return questions, because you want the answer on record.
Website email
[email protected], Mon-Fri 9:00 am-5:00 pm ET. Page errors, privacy requests, press. It cannot open, change or refund an order.
Office
40 West 57th Street, Floor 20, New York, NY 10019. No visiting hours are published. Write or call before you plan a visit.
Returns address in our seller pack
10 East 40th Street, Floor 17, New York, NY 10016. Use it only if the desk confirms it for your order, in writing, before you mail anything.
Which contacts does the JointBrex brand print on its own pages?
The brand's pages list a phone number, a payment line and a Florida returns address, none of which belongs to Jointbrexsupport. Here is each one, with the page it came from on October 13, 2026.
| Contact detail | Where it appears | What the page says |
|---|---|---|
| +1 (507) 448-8190 | Brand contact page (yourorderwasconfirmed.com/contact) | Labeled "Product Number Support". No hours given; the page says a reply comes "within a matter of hours". |
| [email protected] | Same brand contact page, in its page data | Labeled "Product Email Support". It is also our order help address. |
| BuyGoods (866) 838-5063 | BuyGoods checkout page | BuyGoods takes the payment. Its checkout says shipments can be stopped by calling this number. |
| 11870 62nd St N, Largo, FL 33773 | Brand returns page (no company named) | Asks for an email with "Refund Request" in the subject and every bottle sent back, at the buyer's cost. |
| LOJA EXPERIENCE LTDA, Aurora, CO 80011 | The bottle label, as distributor | No street, phone or email is printed. |
| jointbrex.com email | Sales page footer | Hidden by a spam filter; we could not read it. |
Which contact should you use for your question?
Start with the place that holds the records you need. The table pairs six common situations with the right contact.
| Your situation | Contact | Why this one |
|---|---|---|
| You ordered through a button on this site | Order desk, +1 (302) 200-3480 or [email protected] | The desk can match the order to our records. |
| You want a refund | Order desk, in writing at [email protected] | You need the return address and bottle rule on record before mailing. |
| A charge from BuyGoods looks wrong | BuyGoods, (866) 838-5063, and tell our desk | BuyGoods ran the card payment and holds the transaction. |
| The brand or a desk sends you elsewhere | The contact they name, such as +1 (507) 448-8190 | Ask them to confirm the handover by email. |
| A page here has a wrong fact | [email protected] | That inbox belongs to the writers. |
| Pain, swelling or a medicine question | Your doctor or pharmacist | No sales desk can judge your health. |
If you are not sure a seller or listing is genuine, the where to buy JointBrex page explains how to check before you pay.
What should you put in a message to the desk?
Enough for the desk to find your order on the first try. A message with the order ID and a clear request usually saves a second round of emails.
- The order ID from your BuyGoods confirmation email.
- The name and email address used at checkout, and the order date.
- The pack: 1, 3 or 6 bottles.
- What you want: tracking, a refund, a return address or a batch check.
- For a batch question, the code printed on the side of your bottle.
Batch questions have their own page: JointBrex batch check. What we do with the details you send is set out in our privacy policy.
What happens after you ask for a refund?
The desk explains the return for your order, you ship with tracking, and the credit follows. Our seller pack sets out these five stages.
- Before day 60
Contact the desk
Call +1 (302) 200-3480 or email [email protected] with your order ID. The 60 days run from the purchase date.
- In writing
Get your return rule
Ask which address, whether every bottle must go back, and who pays postage. The brand's pages answer this differently.
- Tracked mail
Ship the bottles
Our seller pack says the buyer pays for tracked shipping. Keep the receipt and tracking number.
- 3 to 5 business days
Refund issued
Counted from when the returned bottles are credited, per our seller pack.
- 5 to 10 days
Money back on the card
How long your bank takes to show the credit, per our seller pack.
Every version of the brand's return wording is laid side by side on the JointBrex refund policy page. Do not mail anything before the desk replies.
How do you report a fake JointBrex ad or lookalike site?
Send the link or a screenshot to [email protected]. We keep a record of what readers find and use it to warn others on our pages.
Security researchers have described JointBrex ads that use doctor or news-anchor videos which may be manipulated, and several pages online borrow the name with a different formula. A real bottle matches the eight-ingredient label on this site. Our guide to JointBrex ads and fake doctor videos shows the warning signs.
JointBrex contact questions
What is the JointBrex phone number?
For an order placed through this site, call +1 (302) 200-3480. The brand's own contact page shows +1 (507) 448-8190, and the BuyGoods checkout shows (866) 838-5063.
Is +1 (507) 448-8190 a real JointBrex number?
It is the number printed on the brand's contact page. We do not run that line and cannot see its records, so for orders through our buttons, start with our desk.
Why does my card statement say BuyGoods?
Because BuyGoods processed the payment on the brand's checkout. If a charge looks wrong, call BuyGoods at (866) 838-5063 and let our desk know too.
Can I cancel a JointBrex order after paying?
Contact the desk at once with your order ID. The BuyGoods checkout prints its own number for stopping shipments; whether a parcel has already left is something only the desk or BuyGoods can tell you.
Should my return go to Largo, Florida or New York?
Neither until the desk names one for your order in writing. The brand's returns page names 11870 62nd St N, Largo, FL 33773; our seller pack names 10 East 40th Street, Floor 17, New York, NY 10016.
Does [email protected] handle orders?
No. It handles mistakes on our pages, privacy requests and press, and has no access to orders or payments.
What hours is JointBrex support open?
Phone hours are not published by us or by the brand. The website email is read Mon-Fri 9:00 am-5:00 pm ET.
Can the desk tell me if JointBrex is safe with my medicine?
No. Show the label to your pharmacist. It lists crayfish as an allergen, and several ingredients carry blood thinner cautions.
Page check
Written by
Matches each amount to the printed Supplement Facts panel and each safety line to federal health agencies and Cochrane reviews.
- Reviewed against the label on October 13, 2026
- Sources: the Supplement Facts panel, the brand pages we opened, and the studies linked on this page
- Spotted a mistake? Email [email protected]. Our method is on the editorial standards page
