JointBrex Refund Policy
Quick answer
You may ask for a JointBrex refund within 60 days of purchase by calling +1 (302) 200-3480 or emailing [email protected] with your order ID. Return the bottles, opened or empty, only to the address confirmed in writing, with a note giving your full name, email and order ID. You pay tracked return postage.
JointBrex refund policy at a glance
This page sets out how refunds work for JointBrex orders placed through the order buttons on jointbrexsupport.com. It is effective October 13, 2026 and follows the brand's 60-day money-back guarantee.
- Refund period
- 60 days from the date of purchase
- Ask by
- Phone +1 (302) 200-3480 or email [email protected], with your order ID
- Return of goods
- Required by the brand's returns page and terms: all bottles, opened or empty
- Return postage
- Paid by the buyer, sent with tracking
- Return address
- The one the order desk confirms for your order in writing
- Time to refund
- 3 to 5 business days after the return is credited, then 5 to 10 days on your card
Where the brand's pages and this policy differ, ask the order desk which rule applies and keep its written answer. The reasons the pages differ are laid out on the JointBrex guarantee page.
1. Orders this refund policy covers
This policy covers JointBrex bought through the brand's checkout after you press an order button on this site. BuyGoods processes those payments, and its name appears on your card statement.
It does not cover bottles bought from a marketplace, a store, an auction site or any other seller. Those sellers set their own terms. Extra bottles or add-ons bought on the pages shown after payment are separate charges; ask the order desk whether the same terms apply to each one, and quote every order ID. See where to buy JointBrex for the difference between the brand's checkout and other listings.
2. The 60-day refund period
You may ask for a refund within 60 days of the date of purchase. The brand's sales page and returns page count from the purchase date; its terms page says "within 60 days of delivery".
This policy uses the purchase date, because it is the earlier of the two and protects you from missing the deadline. Days spent waiting for delivery count toward the 60. No published rule covers a request made after day 60.
The sales page also mentions a refund "after at least 30 days of use". If that condition matters for your order, ask the order desk about it in your first message.
3. How to request a refund
Contact the order desk before you return anything. A request starts the process; a parcel sent without one may not be matched to your order.
Call or email
Phone +1 (302) 200-3480 with your order ID, or email [email protected] with "Refund Request" and the order ID in the subject line, as the brand's returns page asks.
Wait for written instructions
The reply should name the return address and confirm whether every bottle must come back.
Return the goods
Mail what the reply asks for, tracked, to the address it names.
The website inbox, [email protected], answers questions about these pages (Mon-Fri 9:00 am-5:00 pm ET) and cannot see or refund orders.
4. Return addresses: New York or Largo, Florida
Two return addresses are in circulation, and only one will apply to your order. Send nothing until the order desk confirms which one in writing.
| Address | Named by | Other details given there |
|---|---|---|
| 10 East 40th Street, Floor 17, New York, NY 10016 | Seller pack (Jointbrexsupport) | Claim by phone at +1 (302) 200-3480; buyer pays tracked shipping |
| 11870 62nd St N, Largo, FL 33773 | Brand returns page | No company named; email support first; all bottles back |
| 40 West 57th Street, Floor 20, New York, NY 10019 | Seller pack (Jointbrexsupport office) | An office, not a returns address; do not mail bottles here |
A parcel sent to the wrong address can be lost or refused, and the postage is yours either way. Copy the address exactly as the written reply gives it, including the floor number for New York.
5. What to put in the return parcel
Pack the goods and a short note so the warehouse can match the parcel to your order on arrival.
- Every bottle from the order, opened, part used or empty, unless the reply says otherwise
- A note with your full name
- The email address you used at checkout
- Your order ID, written clearly
- The date you asked for the refund
Ship with a tracked service and pay the postage yourself; neither the brand's returns page nor the seller pack refunds it. Keep the receipt and the tracking number until the refund shows on your card. Carrier notes are on the JointBrex shipping page.
6. When the refund is paid
Timing depends on which source you read, and your bank adds its own days. The seller pack gives the full chain from parcel to statement.
- 1
Parcel arrives
The return reaches the confirmed address; tracking shows the date.
- 2
Return credited
The seller logs the bottles against your order ID.
- 3
Refund issued
3 to 5 business days after the credit, per the seller pack.
- 4
Card shows it
Another 5 to 10 days, depending on your bank.
If nothing appears after the longest of these times, write to [email protected] with the order ID, the tracking number and the delivery date of your return.
7. Charges and items this policy does not settle
No published page answers these points. Raise them with the order desk before you return anything.
- Whether the shipping charge on a single-bottle order is refunded
- Whether a $19.95 Premium Support add-on is refundable
- Whether bottles bought on the pages shown after payment follow the same 60 days
- Whether part of a pack can be refunded
- What happens to access to the digital bonus e-books after a refund
A chargeback through your card issuer is a separate process run by your bank. This policy does not limit your rights under the law where you live. The rest of the site's terms are on the terms and conditions page.
8. Contact for refunds
- Order support phone
- +1 (302) 200-3480 (hours not published)
- Order email
- [email protected]
- BuyGoods (payment questions)
- (866) 838-5063
- Website questions
- [email protected], Mon-Fri 9:00 am-5:00 pm ET
- Seller office
- 40 West 57th Street, Floor 20, New York, NY 10019
Other ways to reach us are on the contact page.
JointBrex refund policy questions
Where do I send a JointBrex return?
Only to the address the order desk confirms for your order in writing. The seller pack names 10 East 40th Street, Floor 17, New York, NY 10016; the brand's returns page names 11870 62nd St N, Largo, FL 33773.
What should the note inside a JointBrex return say?
Your full name, the email address used for the order and the order ID. Add the date you asked for the refund and the name of the person who approved the return, if you have it.
Who pays to ship JointBrex back?
You do. Both the brand's returns page and the seller pack put return postage on the buyer, and the seller pack asks for a tracked service.
How long does a JointBrex refund take to reach my card?
The seller pack says 3 to 5 business days to issue it once the return is credited, then 5 to 10 days for the card to show it. The brand's own pages give 3 to 5 business days or 5 to 10 days.
Is the shipping charge on a single JointBrex bottle refunded?
No page says. Ask the order desk before you return anything, and keep the answer.
Can I ask for a JointBrex refund after 60 days?
No published rule covers a late request. If you are past day 60, contact the order desk anyway with your order ID, but expect the answer to be no.
Does this policy cover JointBrex bought on Amazon or eBay?
No. It covers orders placed through the brand's checkout from this site's order buttons. A marketplace seller sets its own return rules.
Can I return the JointBrex bonus e-books?
They are digital files, so there is nothing to mail back. No page says whether a refund changes your access to them.
Page check
Written by
Matches each amount to the printed Supplement Facts panel and each safety line to federal health agencies and Cochrane reviews.
- Reviewed against the label on October 13, 2026
- Sources: the Supplement Facts panel, the brand pages we opened, and the studies linked on this page
- Spotted a mistake? Email [email protected]. Our method is on the editorial standards page
